Privacy Policy
Last updated: October 6, 2026
This policy explains what information the motivocosmeticos.com website collects, what it is used for and what you can do about it. The data is processed by Motivo Cosméticos (MOTIVO Indústria, Imp. e Exp. de Cosméticos Ltda., CNPJ 08.785.274/0001-45), located at Av. Tenente Marques, 909, Paraiso, Cajamar, SP, CEP 07763-620.
What data we collect
Data you send yourself. When you fill in the contact form or message us on WhatsApp, we receive what you wrote: name, email, phone or WhatsApp number, company, product type and country. We use it only to reply to you and assist you.
Browsing data, if you allow it. When you accept measurement cookies, analytics tools record pages visited, time spent, device type, origin of the visit and clicks. This data is statistical and does not identify you by name. If you decline, the site keeps working normally and no measurement tool is loaded.
What we use it for
- replying to your contact and assessing your project
- understanding which pages help people and improving the site
- complying with legal obligations, when they exist
We do not sell, rent or transfer your data to third parties for their marketing.
Who we share it with
We use services that process data on our behalf:
- Google Analytics and Google Tag Manager (Google), to measure audience, only with your permission
- Microsoft Clarity (Microsoft), to understand how people navigate, only with your permission
- Resend, a service that delivers the message sent through the form to our team by email
- Cloudflare, which hosts the site, logs access for security and operation, and runs the form's anti-bot check (Turnstile)
- Google Maps (Google), a map embedded on the contact page, which loads when the page opens and may record access data and use Google cookies
- WhatsApp (Meta), when contact happens there, subject to their own policy
Some of these services process data outside Brazil. We work with providers that adopt protection measures compatible with the law.
How long we keep it
Contact messages and service data: for the length of the relationship and for the applicable legal period afterwards. Statistical browsing data: according to the retention configured in the measurement tools.
Your rights
The Brazilian General Data Protection Law (Law 13,709/2018) guarantees your right to confirm whether we process your data, to access it, to correct it, to request anonymization or deletion, to know who we share it with, and to withdraw your consent at any time. If you are located outside Brazil, we also respect the rights granted to you by the data protection law that applies to you.
To exercise any of them, write to sac@motivocosmeticos.com.br or call +55 (11) 4407-4438. We reply within the period set by law.
You can also change your cookie choice at any time by clicking "Cookie settings" in the footer.
Changes
If this policy changes, the date at the top changes with it. The version published here always prevails.